Power Apps Portal Access Hierarchy.

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Posted on by VIDIT

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Hi folks,

I am using a customer self service portal for case management, So my portal contacts can login and see all the cases created by them and related to the Company associated with them.

Now I want to create a hierarchy among these portal contacts i.e. Global Access, Department Managers, Team Members.

Now Global Access Users can see all cases related to the Account.
Department Managers Can view cases related to the department (Managers can have Multiple Departments) and can be able to filter Departments
Team members can view cases created by them self.

I have a lookup of Department on Contact and Case and a Option Set for Role on Contact.

Is there a way I can achieve this (Really difficult with Web roles)

@OliverRodrigues

Thanks & Regards

Vidit Gholam.

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VIDIT 666 on at

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Re: Power Apps Portal Access Hierarchy.

Hi @Fubar ,
Thank you,

(/OpenIdConnect/AzureAD/) worked I was struggling with this since 3-4 days and now it works thank you.

I know we can configure Azure AD Authentication but, I didn't wish to create one more Application in my Azure.

Thank you !!
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Fubar 8,006 Super User 2025 Season 1 on at

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Re: Power Apps Portal Access Hierarchy.

I am using Azure AD (Default Button which is available) to authenticate my users but I am not able to map registering users with their existing contact in CRM, I know there is a site setting for that AllowContactsMappingWithEmail, But I am not able to configure it correctly as I am not able to figure out what protocol and provider should be.
Think the default uses .../OpenAuth/Microsoft/.... (or .../OpenIdConnect/AzureAD/...) but you can also configure it with the wizard see https://docs.microsoft.com/en-us/power-apps/maker/portals/configure/configure-oauth2-microsoft
or open id
VIDIT 666 on at

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Re: Power Apps Portal Access Hierarchy.

Hi @OliverRodrigues , Thank you for your response I am trying it out using web roles but I guess I still need to a architect the hierarchy after which I will move on to the web roles. I had a few more difficulties as mentioned below :

I am using Azure AD (Default Button which is available) to authenticate my users but I am not able to map registering users with their existing contact in CRM, I know there is a site setting for that AllowContactsMappingWithEmail, But I am not able to configure it correctly as I am not able to figure out what protocol and provider should be.
Also, is it possible to set portal access for a contact manually and then they can login using the Azure AD button ?

Thank you in advance for all your help and suggestions.
oliver.rodrigues 9,342 Most Valuable Professional on at

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Re: Power Apps Portal Access Hierarchy.

The proper way here would really be Web Roles / Table Permissions. You can then control the security within the table permissions by the contact or account, or even different lookups

There is a bigger overhead, but this would be the secure way