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Building a Service Center for internal staff - Setting Portal Audience to Employees

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Posted on by Xv

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We are building a service center for internal staff, however, Power Pages is built in such as way that Contacts (Customers) are the portal users rather than employees (users). This requires us to add internal staff as Contacts in the CRM and it seems counterintuitive.

In the screenshots below the Portal Audience is set to Customer in the Power Pages portal, whereas it is set to Employee in the Power Apps Portal. Is it possible to create a Power Pages Portal and set Audience to Employee?

Manage Portal Pages.png

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Xv 152 on at

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Re: Building a Service Center for internal staff - Setting Portal Audience to Employees

Thank you for your reply @eugenevanstaden .
The templates you have shared are for Power Apps Portal and not Power Pages.
We have enabled AzureADLoginEnabled, and indeed we can login with our AD credentials, but the Portal then creates a Contact record for the User. That is what I find confusing, but maybe that's how it is suppsed to work.
eugenevanstaden 424 on at

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Re: Building a Service Center for internal staff - Setting Portal Audience to Employees

@Xv

More details on Portal templates.
https://learn.microsoft.com/en-us/power-apps/maker/portals/portal-templates

You can set it up to use Employee Self service or update your site settings to only allow users on your AD to access the portal.

Site setting: Authentication/Registration/AzureADLoginEnabled