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Hi,

Once logged into Power Apps, i cannot access my portal's website or the editor to my portal. I am able to access my portal management app and my canvas apps but not my portal. I have attached a screenshot of the error message i get when i try load my portal's website.

If anyone can help, it would be greatly appreciated.

Many thanks

Nathan

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Power Apps portals

Portal error.png

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oliver.rodrigues 9,368 Most Valuable Professional on at

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Hi

please follow this video to show the real exception behind: https://www.youtube.com/watch?v=F8QxoyOIzAc&t=2s
it might help us figuring out what's wrong

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Community Power Pla... on at

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Hi @OliverRodrigues ,

Thank you again for your continued support!! The video helped me see what the error is, but I am unable to defer what it means. I have attached a screenshot of the error message that comes up when I try access my portal's website.

Cheers

Nathan

Portal_error.png

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oliver.rodrigues 9,368 Most Valuable Professional on at

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Hi

that's odd, that error message is actually when the app service is down
I would try restarting the portals, go again to the admin deter via make.powerapps.com --> apps --> select your portal app --> settings --> administration
in Portal Action select the first tile, Restart Portals
wait a few minutes and try again.. if you are still facing the error, might be worth to open a Support Ticket with Microsoft

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ragavanrajan 7,044 Most Valuable Professional on at

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Hi @Anonymous ,

As Oliver mentioned. Try portal restart that should fix your problem. I have encountered the same error. Below are the steps you could try

1. Try in incognito window
2. One of the key thing is make sure you turn off the block cookies like below

3. Then login with your credentials and see if you can access it.

If it is working then in the normal browser close all of your browser window and try clearing all your "cookies and cache" .
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