Dear All,
I'm trying to create a contact center/support center-like feature in Power Pages. I'd like to get the community's validation if what I'm doing is feasible, suggestions, or better ways to accomplish this requirement.
1. I created a contact center table in my solution
2. I created a basic form where customers (anonymous/authenticated) could raise their concerns
3. There will be a model-driven app where our team would collect all tickets, and answer them through notes.
4. The customers would then see the notes, accessible on a list when they select edit/view.
But... I saw this video on YouTube. The channel has this functionality in one of the templates in Power Pages, where we can see an update close, cancel, etc. I think this feature is a timeline function but I can't seem to get the timeline/activities to work.
Can someone help, please.
