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Hello,
I have a question regarding the security roles when using a portal.
I have successfully integrated the knowledge base into the customer portal. Now all categories are displayed, through which one can click and open the corresponding knowledge articles. This is correct, as everyone should see all knowledge articles - except for a specific category.
Now to my problem:
I would like to introduce a new category, for which knowledge articles will then also be created. However, knowledge articles that are assigned to this category should not be visible to everyone, but only to specific contacts - i.e. only the knowledge article that is assigned to each contact.
These knowledge articles should contain price lists, but these are different for each customer because of the specific discounts. Other customers, of course, should only see their own price list.
This means that something has to be changed in the table permissions.
Unfortunately, I have not yet found the right way to do this.
I am very grateful for any ideas!
Kind regards,
Daniel
Hi @danielst,
You can write fetchxml query to set your condition and populate the Knowledge base article category.
Regards
Mohammad
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