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How to make Description field optional in Resolve Case Popup

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Posted on by H V

1,510

Hi,

I want to make Description of resolution field optional in Resolve Case Popup.

How can I do this? Can you please suggest me?

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eugenevanstaden 441 on at

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@hardikv

Is this field required in the data model or set required using Metadata? You can use Javascript to add or remove validation from the field.

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H V 1,510 on at

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Hi @eugenevanstaden

This is OOB Resolve case popup for case(incident) entity. This field is optional in Dataverse.

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oliver.rodrigues 9,471 Most Valuable Professional on at

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@hardikv it seems that this is the default behaviour and it's implied at server-side level

it's probably worth adding an idea to allow customizations for this Power Pages · Community (microsoft.com)

a workaround that I can think of would be:

inject code to the resolve button

if the description is empty, add a default description

add logic in dataverse to clear the default description

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