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Power Pages - General Discussions
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How to make Description field optional in Resolve Case Popup

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Posted on by 1,510

Hi,

 

I want to make Description of resolution field optional in Resolve Case Popup.

 

hardikv_0-1665051761315.png

 

How can I do this? Can you please suggest me?

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  • oliver.rodrigues Profile Picture
    9,315 Most Valuable Professional on at
    Re: How to make Description field optional in Resolve Case Popup

    @hardikv it seems that this is the default behaviour and it's implied at server-side level

    it's probably worth adding an idea to allow customizations for this Power Pages · Community (microsoft.com)

    a workaround that I can think of would be:

    • inject code to the resolve button
    • if the description is empty, add a default description
    • add logic in dataverse to clear the default description
  • H V Profile Picture
    1,510 on at
    Re: How to make Description field optional in Resolve Case Popup

    Hi @eugenevanstaden 

     

    This is OOB Resolve case popup for case(incident) entity. This field is optional in Dataverse.

  • eugenevanstaden Profile Picture
    424 on at
    Re: How to make Description field optional in Resolve Case Popup

    @hardikv 

    Is this field required in the data model or set required using Metadata? You can use Javascript to add or remove validation from the field.


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