Side navigation of Knowledge Base articles in Customer Service Portal

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Posted on 15 Jan 2021 01:06:35 by reanm

Hi everyone

Is there a way to display the Knowledge Article categories in the Customer Service Portal in the side navigation in a tree hierarchy, with the articles in the main pane on the right?

Thanks very much
Rean

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OOlashyn 3,496 Most Valuable Professional on 15 Jan 2021 at 09:13:22

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Re: Side navigation of Knowledge Base articles in Customer Service Portal

Hi @reanm ,

You can do it using custom web templates and liquid (to get categories for knowledge article there is a special liquid object - knowledge (see more in docs here)). You can also check this w3school example on how to create tree hierarchies.

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