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Get a 403 error code when connecting to Jira

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Posted on 25 Nov 2024 15:40:30 by AC-25111525-0

I'm working on a flow to automate the creation of Jira tickets based on the submission of Forms. After having set up a connection with Jira (Create a Jira issue (V3)), I am obtaining the following error message when trying to fetch a Project or Issue Id:

"The dynamic invocation request failed with error: {"error": {"code":400, "message": "Unable to get server infor response. Status code:403. ..."}}"

See screenshot below.

Could someone help?

Thank you!

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Business Process Flows

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Expiscornovus 31,701 Most Valuable Professional on 26 Nov 2024 at 19:15:27

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Get a 403 error code when connecting to Jira

Hi @AC-25111525-0,

Thanks for checking the API token, good to know it hasn't expired. The next thing I would check would be the email address you used in the connection of the action. I assume you used a valid email address?

https://learn.microsoft.com/en-us/connectors/jira/#api-token

And does any of the other Jira actions work with the same connection?

Plan B would be to use a HTTP action instead of the Connector.

https://community.atlassian.com/t5/Jira-Service-Management/Create-JIRA-issues-using-MS-power-automate-HTTP-post/qaq-p/2686788
AC-25111525-0 2 on 26 Nov 2024 at 17:52:38

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Get a 403 error code when connecting to Jira

Thanks for your input @Expiscornovus. I've set up an API key connection. I've tested the API key by placing a request directly to Jira API, and it works.

Any other thoughts?
Expiscornovus 31,701 Most Valuable Professional on 26 Nov 2024 at 09:40:00

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Get a 403 error code when connecting to Jira

Hi @AC-25111525-0,

Just to double check, which type of connection did you use? (API Token or OAuth?)

https://learn.microsoft.com/en-us/connectors/jira/#creating-a-connection

In the case of an API it is worth double checking the below:

When a working flow starts failing with a 400 response or a bad request for any action or trigger, please check if the API key used to create the connection is expired and if so, re-create connection with a new API key.

https://learn.microsoft.com/en-us/connectors/jira/#known-issues-and-limitations

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