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Get a 403 error code when connecting to Jira

Posted on 25 Nov 2024 15:40:30 by 2
I'm working on a flow to automate the creation of Jira tickets based on the submission of Forms. After having set up a connection with Jira (Create a Jira issue (V3)), I am obtaining the following error message when trying to fetch a Project or Issue Id:
 
"The dynamic invocation request failed with error: {"error": {"code":400, "message": "Unable to get server infor response. Status code:403. ..."}}" 
 
See screenshot below.
 
 
Could someone help?
 
Thank you!
  • Expiscornovus Profile Picture
    Expiscornovus 30,623 on 26 Nov 2024 at 19:15:27
    Get a 403 error code when connecting to Jira
     
    Thanks for checking the API token, good to know it hasn't expired. The next thing I would check would be the email address you used in the connection of the action. I assume you used a valid email address? 
     
    And does any of the other Jira actions work with the same connection?
     
    Plan B would be to use a HTTP action instead of the Connector.
     
     
  • AC-25111525-0 Profile Picture
    AC-25111525-0 2 on 26 Nov 2024 at 17:52:38
    Get a 403 error code when connecting to Jira
    Thanks for your input @Expiscornovus. I've set up an API key connection. I've tested the API key by placing a request directly to Jira API, and it works. 
     
    Any other thoughts?
  • Expiscornovus Profile Picture
    Expiscornovus 30,623 on 26 Nov 2024 at 09:40:00
    Get a 403 error code when connecting to Jira
     
    Just to double check, which type of connection did you use? (API Token or OAuth?)
     
    In the case of an API it is worth double checking the below:
    When a working flow starts failing with a 400 response or a bad request for any action or trigger, please check if the API key used to create the connection is expired and if so, re-create connection with a new API key.

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