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Error 'Something happened' Form processor in Canvas app

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Posted on by FC-15010922-0

Hi All,

I added a form processor to my Canvas app. It should process sticker information, for which I created a document processing model. I added this Sticker processing model to the Form processor - AI model in the app. Yesterday, it worked fine. Now I get the error 'Something happened. Try again later' when I want to upload/add an image.

Can anyone help?

Thanks in advance.

Kind regards,

Fleur

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plarrue Moderator on at

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Hi @fleur2

Thanks for reaching out, are you still experiencing an issue or was it a transient failure?

Would you please share a screenshot of your app/failure?

Regards,

Philippe

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FC-15010922-0 on at

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Hi @plarrue ,
I'm still experiencing the issue. I added an image of the message in the attachment. The same message is displayed on my phone when I play the app.
It would be great if you could help me! Thanks in advance.

Kind regards,
Fleur

Error form proces...

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plarrue Moderator on at

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Thanks @fleur2

Are you also experiencing this issue when you play the app from the Power Apps studio?

Did you make any changes in your model?

Regards,

Philippe

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FC-15010922-0 on at

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Hi @plarrue ,
I'm also experiencing this issue when playing the app from the studio.
I didn't change anything in my model.

Kind regards,
Fleur

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plarrue Moderator on at

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Ok thanks @fleur2

Have you tried to start from blank, use your model and try to extract some fields?

Regards,

Philippe

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FC-15010922-0 on at

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@plarrue ,
When I create a new blank app with a form processor, it works fine. But in the already existing app, it does not work. How can I make this work on the existing app, so I can keep using that app?

Kind regards,
Fleur

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FC-15010922-0 on at

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@plarrue ,
It looks like my model is somehow not recognized. In my existing app, I can't see anything in AI model (also after refreshing). See image below.
In my new blank app, the model is visible.
However, both the model as well as the applications are in the same solution.
How can I fix this issue?

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plarrue Moderator on at

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Can you try to remove and readd the PCF control Form Processor to your app ?

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FC-15010922-0 on at

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@plarrue I get the following message when trying to add a new form processor after removing it;
"One or more errors occurred. Reporting the first one: Data source 'default.cds: msdyn_aimodel' is already registered.

Session ID: cc2cc543-a011-404a-bb21-914e8d4277c7"

Regards,
Fleur

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plarrue Moderator on at

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Thanks @fleur2 , would you please create a support ticket to determine what is causing this error
Get Help + Support in Power Platform - Power Platform | Microsoft Learn

Regards,

Philippe

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