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Session Id : mGApD3Lo2fqohIzP92/H6+
Power Platform Community / Forums / Power Automate - Building Flows / Freshdesk trigger
Power Automate - Building Flows
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Freshdesk trigger

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Posted on 21 Apr 2023 12:55:51 by Lea_S 39

Hi,

I want to use the FreshDesk trigger "When a ticket is updated", but the ticket ID is required. I want the flow to trigger when any ticket is updated. Is there any way to use this kind of trigger?

 

Thank you

I have the same question (0)
  • Foxxx Profile Picture
    Foxxx 17 on 16 Jun 2023 at 09:39:52
    Re: Freshdesk trigger

    Hey Lea_5,

     

    You could make an automation rule in FreshDesk that gets triggered when a ticket is updated. This trigger can then activate a webhook to activate a Power Automate Flow.

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