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Retrieving survey responses and updating contact record in Dynamics

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Posted on by Catherine123

Hi All,

 

I am going crackers with a floe that I am creating.

Ideally we want to retrieve survey responses from our registration from in Microsoft Flow > then update the relevant contact record in Dynamics.

 

I think the flow is getting stuck on the response ID field.

 

I have so far:

 

When a new response is submitted

Form ID - Practice form

Get Response Details

Form ID - Practice form

Response ID - Response ID

Update a Record

Environment - Dynamics

Entity Name - Contacts

Record Identifier - Response ID

 

Any Ideas on where Im going wrong?

 

Categories:
Building flows
I have the same question (0)
  • Verified answer
    RobElliott Profile Picture
    RobElliott 10,416 Super User 2026 Season 1 on at

    @Catherine123 the part that looks wrong to me is the last step: Record Identifier - Response ID because Dynamics won't know which record identifier to update as the response ID from Forms will mean nothing to it. You need to get records from Dynamics based on some other criteria, for example, contact name, and then update it with the details from the form. I know nothing about Dynamics so can't give you any screenshots I'm afraid.

    Rob
    Los Gallardos
    If I've answered your question or solved your problem, please mark this question as answered. This helps others who have the same question find a solution quickly via the forum search. If you liked my response, please consider giving it a thumbs up. Thanks.

  • Verified answer
    v-bacao-msft Profile Picture
    v-bacao-msft Microsoft Employee on at

     

    Hi @Catherine123 ,

     

    I agree with @RobElliott 's suggestion that Response ID is the ID of the submission in the current Forms and its type is number. This is different from the identifier required to update the record.

     

    You need to filter the record that meets the criteria in the Contact and obtain the identifier through the data contained in the submission.

     

    Hope that makes sense.

     

    Best Regards,

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