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Session Id : 23wFUuUEn+5sr5W9v9TT9Y
Power Automate - Using Connectors
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Sentinel Connector for Fresh Service - Bad Request Error: 400

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Posted on 7 Jun 2024 17:35:36 by

Hey Community,

 

Attempting to utilise the the Microsoft connector for Fresh Service to create Tickets using LogicApps to connect the existing Incident management from Sentinel to Fresh Service to create tickets.

In the current connector  there is no requirement placed to provide Department ID.

Can the Connector template be updated? Whom to contact and what is their resolution time?

Is there an alternative solution either in Fresh Service or do I need to create a custom connector?

 

Here's the link on what can be supplied using the connector.

https://learn.microsoft.com/en-gb/connectors/freshservice/#create-a-ticket-(v2)

 

 
BODY
{
"description": "Validation failed",
"errors": [
{
"field": "department_id",
"message": "It should be of type Positive Integer",
"code": "missing_field"
}
]
}

 

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