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The record you are looking for couldn't be found.

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Posted on by IrfanMukhtiar

I am working on Entity List in Powerapps portals, and opened a webpage including a form into it on list create button click, it is navigating to webpage. When I try to save the form, it gives error '

The record you are looking for couldn't be found. I am using 3 lookups in form, I have added permissions for all of them, but unable to save the record.

anybody please help me regarding this.

Thanks

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Power Apps portals

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Fubar 8,491 Super User 2026 Season 1 on at

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Most likely the permissions are not correct for the Lookup entities and the main entity (need append / append to), but also could be that after assigning new permissions you did not cleat the portal cache and log the user out and back in.

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ragavanrajan 7,044 Most Valuable Professional on at

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Hi @IrfanMukhtiar

Please follow @Fubar 's instructions. In addition, If you opened any of the forms in Edit/design mode, you can close all tabs.

Try a ctrl + F5 and check the functionality again.

Hope it helps.
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IrfanMukhtiar 51 on at

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Hi @Fubar @ragavanrajan
Thanks for replying for my query.
@Fubar I had implement all your mentioned steps2
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My main entity is having append/append to permissions
After assigning permissions I clear my portal cache by going 'Portalurl/_services/about'
After that I logout and login
But issue is still persisting.
I am using a 'Basicform Metadata' that is being used to get the currently login user name and assigning it to a lookup field 'From Sponsor' and also using custom javascript in basicform to get the selected text in 'from sponsor' input box and show in 'Selected From' input box and same for 'To Child' => 'Selected To'
@ragavanrajan I have close all the form tabs and hard refresh but not good luck.
any further guide/steps/instructions will be very appreciated.
Thanks.

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Fubar 8,491 Super User 2026 Season 1 on at

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On the create form do you have it set to display a success message? if so change it to a redirect back to the web page that contains the List and see if it allows that or gives the same error.

Remove the metadata and see if it lets you save (possibly have the incorrect field-value selected in the metadata)

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