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Error with Jira connector

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Hi, I'm trying to connect to Jira when using a template. There is an issue with getting my projects from Jira, as I get this error msg: Could not retrieve values. Please Use New version of Action with this connection More diagnostic information: x-ms-client-request-id is 'FFD0FE55-44D6-4E9A-9E2A-073BEAAB88E7'.

 

saarisan_0-1686057923731.png

 

  • Kent_Nguyen Profile Picture
    Kent_Nguyen on at
    Re: Error with Jira connector

    As it written, please use the newer version (V3) of that action

    Kent_Nguyen_0-1710301803644.png

     

  • Theersa Profile Picture
    Theersa 6 on at
    Re: Error with Jira connector

    Hello,

     

    Any solution for this issue. I am unable to see the list of projects in the connector. Please help with this error

    Theersa_0-1710223991444.png

    this is the error I am getting
    Could not retrieve values. Please Use New version of Action with this connection More diagnostic information: x-ms-client-request-id is 'F6D60FF5-6A77-4406-93FB-E506CEAC8341'.

     

    Thanks

  • hzp Profile Picture
    hzp 8 on at
    Re: Error with Jira connector

    Thank you, @sebas1 . I just upgraded to premium, and after logging out and in and waiting for half an hour, still I have the same issue!

    hzp_0-1694100211234.png

    @v-qiaqi-msft 

     

  • sebas1 Profile Picture
    sebas1 4 on at
    Re: Error with Jira connector

    For my part, I think I've actually found the cause of the problem.
    It's a license issue.
    If you see "premium" on your JIRA thumbnail (top right), it means you can't do anything if you don't have the Premium license.
    This is the case for me, so Power Automat = trash can
    Welcome to the brave new world of Microsost and its eye-wateringly expensive licenses!
    So I'm going back to good old excel, at a time when AI is flourishing... look for the error.

    Next 😞

  • hzp Profile Picture
    hzp 8 on at
    Re: Error with Jira connector

    I am following exactly this and here are the chain of things I see and do:

    Screenshot 2023-09-06 133731.png

     

    Screenshot 2023-09-06 133802.png

    Screenshot 2023-09-06 133926.png

    Screenshot 2023-09-06 134021.png

    it does now work! @Kent_Nguyen @v-qiaqi-msft 

  • hzp Profile Picture
    hzp 8 on at
    Re: Error with Jira connector

    Hello,

     

    I have the same problem. Even when using the suggested versions, I see the same error. My connection was working before, but I cannot create new flows and the old flow does not work either.

    When I use a template:

    Screenshot 2023-09-06 124948.png

    Screenshot 2023-09-06 125200.png

     

    when I start from scratch, 

    Screenshot 2023-09-06 125546.png

    then I see this:

    Screenshot 2023-09-06 125708.png

    any help is appreciated.

    @v-qiaqi-msft 

  • Kent_Nguyen Profile Picture
    Kent_Nguyen on at
    Re: Error with Jira connector

    Hi @Anonymous , have you try to add a new connection with Jira connector before using this action? If no, please go to Power Automate dashboard > Data > Connections > Add new connection > Search for "Jira" > Select it then connect with your Jira account if you choose Oauth Authentication Type.

     

    Kent_Nguyen_0-1693558501132.png

     

    After that, at the Jira action, you will have to choose your Jira instance from the drop-down menu:

    Kent_Nguyen_2-1693558619573.png

     

     

  • Marvin85 Profile Picture
    Marvin85 2 on at
    Re: Error with Jira connector

    I have the same issue. I'm using jira (cloud). Does anyone get this connector to work?

    Can this be an API-setting on jira, so that the API is allowed to create an issue?

    Hope anyone can help.

  • sebas1 Profile Picture
    sebas1 4 on at
    Re: Error with Jira connector

    I have a similar problem.
    I tried to do what v-qiaqi-msft said
    But the system can't find me a Jira instance.
    If I force in the field my JIRA instance, then in the project field, no project appears, otherwise the following error message:
    x-ms-client-request-id is "1D172D84-340C-4039-9DE4-EF2DA9E9FBBA".

    Disappointed with power automaton (:

  • Re: Error with Jira connector

    Hi, thank you! Now I have a different error: it does not seem to recognize my Jira instance URL:

     

    saarisan_0-1686125900302.png

     

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