ServiceNow - Can Update Task Variable Value in GUI but Not Through Connector

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Posted on 21 Sep 2023 18:16:57 by Ukiman1014

I am able to get the values for all variables for a task, but I'm not able to then update the value of one of the variables ("Options" record type, which is the "sc_item_options" table) through the Update Record action. The error I'm getting is "ACL Exception Update Failed due to security constraints". Using the same account, I can log into ServiceNow web interface and update the variable through the GUI. Is there an extra permission that needs to be granted to update the table through a connector (API)?

Is there a way that I can view the sc_item_option table directly, just to verify I'm updating the right record? As I loop through each variable value, I grab the SysID of the option number I need to update. I then later use that SysID to attempt to write a new value.

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