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Zendesk "When an item is created" trigger not working

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Posted on by shammock

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I am trying to create a flow that is triggered whenever a new ticket is created in Zendesk. There is a Zendesk connector with a trigger that looks perfect for this. However, when I try to use the trigger, it doesn't work. It recognizes that a ticket was created but then fails for some reason. Here is what it shows:

Screenshot (5).png

The raw inputs are:

{

"method": "get",

"path": "/datasets/default/tables/tickets/onnewitems",

"host": {

"api": {

"runtimeUrl": "https://flow-apim-unitedstates-002-westus-01.azure-apim.net/apim/zendesk"

"connection": {

"name": "/providers/Microsoft.PowerApps/apis/shared_zendesk/connections/shared-zendesk-d3934e38-763c-46d8-9110-3edc9ca8e03c"

}

"authentication": {

"scheme": "Key",

"parameter": "*sanitized*",

"type": "Raw"

}

and the output is:

{

"statusCode": 502,

"headers": {

"Access-Control-Allow-Methods": "GET, PUT, PATCH, DELETE, POST",

"Access-Control-Allow-Origin": "*",

"Access-Control-Max-Age": "3600",

"Access-Control-Expose-Headers": "*",

"Date": "Thu, 25 Apr 2024 14:55:53 GMT",

"Content-Length": "315",

"Content-Type": "application/json"

"body": {

"error": {

"code": 502,

"message": "Unable to read the schema of your Zendesk record, Request Id = ''",

"source": "flow-apim-unitedstates-002-westus-01.azure-apim.net",

"path": "choose[1]\\when[1]",

"policyId": "",

"clientRequestId": "8517d138-e3a7-4f8f-8f1b-390bf1743b73"

}

What is wrong, and how can I use this connector to trigger whenever a Zendesk ticket is created?

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mherbaut 5 on at

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Re: Zendesk "When an item is created" trigger not working

I have exactly the same error even though the connector was working a few days ago.
I think the issue comes from the Zendesk connector.

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shammock 119 on at

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Re: Zendesk "When an item is created" trigger not working

That's funny, the connector hasn't been working for weeks for us. I wonder when they'll get around to fixing it.

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dbt2010 6 on at

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Re: Zendesk "When an item is created" trigger not working

I have the same issue. This trigger worked fine for months, then it started failing back in March/April and has not worked since. Any one find a fix?

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shammock 119 on at

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Re: Zendesk "When an item is created" trigger not working

I have not found a fix. I have resorted to using an HTTP request to trigger the flow instead. It works, but it's pretty clunky compared to how it should be.

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victora2 2 on at

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Re: Zendesk "When an item is created" trigger not working

I´m having the same issue here. Anyone able to sort this out?

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shammock 119 on at

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Re: Zendesk "When an item is created" trigger not working

Still no solution. I have also found that the "When an item is modified" trigger for Zendesk is not working properly, so I think it's a problem with the integration as a whole, not just this specific trigger.

I ended up using Zapier to send an HTTP request to a Power Automate Flow with all of the data I needed and then performing the rest of the steps I needed in Power Automate.

I don't think there will be a solution within Power Automate until Microsoft fixes the Zendesk integration, and that doesn't seem to be high on their priority list from what I can tell.

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Johnwitt_dfin 42 on at

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Re: Zendesk "When an item is created" trigger not working

I have a ticket open with MSFT on this. They are targeting a deployment to fix it today.

John

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shammock 119 on at

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Re: Zendesk "When an item is created" trigger not working

That's great to hear. It's a little late for me, as I've already set up a workaround and probably won't bother changing it, but I'm glad it will be fixed for others in the future. I'll test it another day and confirm it's working again.

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shammock 119 on at

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Re: Zendesk "When an item is created" trigger not working

I just tested the trigger again. It still isn't working, so apparently they haven't fixed it.

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Verified answer

Johnwitt_dfin 42 on at

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Re: Zendesk "When an item is created" trigger not working

They gave me an ETA of 7/9 for my instance, so we'll see. In parallel I built my own trigger connector and will use that if it still fails after 7/9.

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