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Power Platform Community / Forums / Power Automate - Using Connectors / Zendesk "When an item ...
Power Automate - Using Connectors
Answered

Zendesk "When an item is created" trigger not working

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Posted on 25 Apr 2024 15:16:36 by shammock 119

I am trying to create a flow that is triggered whenever a new ticket is created in Zendesk.  There is a Zendesk connector with a trigger that looks perfect for this.  However, when I try to use the trigger, it doesn't work.  It recognizes that a ticket was created but then fails for some reason.  Here is what it shows: 

Screenshot (5).png

The raw inputs are: 

 

{
    "method": "get",
    "path": "/datasets/default/tables/tickets/onnewitems",
    "host": {
        "api": {
        },
        "connection": {
            "name": "/providers/Microsoft.PowerApps/apis/shared_zendesk/connections/shared-zendesk-d3934e38-763c-46d8-9110-3edc9ca8e03c"
        }
    },
    "authentication": {
        "scheme": "Key",
        "parameter": "*sanitized*",
        "type": "Raw"
    }
}
 
and the output is: 
{
    "statusCode": 502,
    "headers": {
        "Access-Control-Allow-Methods": "GET, PUT, PATCH, DELETE, POST",
        "Access-Control-Allow-Origin": "*",
        "Access-Control-Max-Age": "3600",
        "Access-Control-Expose-Headers": "*",
        "Date": "Thu, 25 Apr 2024 14:55:53 GMT",
        "Content-Length": "315",
        "Content-Type": "application/json"
    },
    "body": {
        "error": {
            "code": 502,
            "message": "Unable to read the schema of your Zendesk record, Request Id = ''",
            "source": "flow-apim-unitedstates-002-westus-01.azure-apim.net",
            "path": "choose[1]\\when[1]",
            "policyId": "",
            "clientRequestId": "8517d138-e3a7-4f8f-8f1b-390bf1743b73"
        }
    }
}
 
What is wrong, and how can I use this connector to trigger whenever a Zendesk ticket is created?
 
  • shammock Profile Picture
    shammock 119 on 31 Jul 2024 at 12:37:55
    Zendesk "When an item is created" trigger not working
    @dbt2010 It's been consistently working for me ever since the fix.  Maybe try deleting the trigger and connection and then re-adding both of them.  Flow checker will say there's a problem with the trigger as long as it hasn't been triggered in 30+ days.
  • dbt2010 Profile Picture
    dbt2010 6 on 24 Jul 2024 at 19:03:23
    Zendesk "When an item is created" trigger not working
    As of today, this is still broken for us with the same "There's a problem with this flow's trigger" error message. Maybe the fix has not been widely deployed.
  • Verified answer
    shammock Profile Picture
    shammock 119 on 11 Jul 2024 at 14:21:40
    Re: Zendesk "When an item is created" trigger not working

    Wow!  It's actually working now! @mherbaut @dbt2010 @victora2 you should try it out now if you haven't already found a different solution to what you were trying to do.

  • Verified answer
    Johnwitt_dfin Profile Picture
    Johnwitt_dfin 42 on 08 Jul 2024 at 15:25:47
    Re: Zendesk "When an item is created" trigger not working

    They gave me an ETA of 7/9 for my instance, so we'll see. In parallel I built my own trigger connector and will use that if it still fails after 7/9. 

  • shammock Profile Picture
    shammock 119 on 08 Jul 2024 at 13:09:53
    Re: Zendesk "When an item is created" trigger not working

    I just tested the trigger again.  It still isn't working, so apparently they haven't fixed it.

  • shammock Profile Picture
    shammock 119 on 28 Jun 2024 at 15:56:00
    Re: Zendesk "When an item is created" trigger not working

    That's great to hear.  It's a little late for me, as I've already set up a workaround and probably won't bother changing it, but I'm glad it will be fixed for others in the future.  I'll test it another day and confirm it's working again.

  • Johnwitt_dfin Profile Picture
    Johnwitt_dfin 42 on 28 Jun 2024 at 15:51:17
    Re: Zendesk "When an item is created" trigger not working

    I have a ticket open with MSFT on this. They are targeting a deployment to fix it today.

     

    John

  • shammock Profile Picture
    shammock 119 on 10 Jun 2024 at 13:05:52
    Re: Zendesk "When an item is created" trigger not working

    Still no solution.  I have also found that the "When an item is modified" trigger for Zendesk is not working properly, so I think it's a problem with the integration as a whole, not just this specific trigger.  

     

    I ended up using Zapier to send an HTTP request to a Power Automate Flow with all of the data I needed and then performing the rest of the steps I needed in Power Automate.

     

    I don't think there will be a solution within Power Automate until Microsoft fixes the Zendesk integration, and that doesn't seem to be high on their priority list from what I can tell.

  • victora2 Profile Picture
    victora2 2 on 07 Jun 2024 at 17:47:28
    Re: Zendesk "When an item is created" trigger not working

    I´m having the same issue here. Anyone able to sort this out?

  • shammock Profile Picture
    shammock 119 on 28 May 2024 at 14:47:00
    Re: Zendesk "When an item is created" trigger not working

    I have not found a fix.  I have resorted to using an HTTP request to trigger the flow instead.  It works, but it's pretty clunky compared to how it should be.

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