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I am trying to create a flow that is triggered whenever a new ticket is created in Zendesk. There is a Zendesk connector with a trigger that looks perfect for this. However, when I try to use the trigger, it doesn't work. It recognizes that a ticket was created but then fails for some reason. Here is what it shows:
The raw inputs are:
I have exactly the same error even though the connector was working a few days ago.
I think the issue comes from the Zendesk connector.
That's funny, the connector hasn't been working for weeks for us. I wonder when they'll get around to fixing it.
I have the same issue. This trigger worked fine for months, then it started failing back in March/April and has not worked since. Any one find a fix?
I have not found a fix. I have resorted to using an HTTP request to trigger the flow instead. It works, but it's pretty clunky compared to how it should be.
I´m having the same issue here. Anyone able to sort this out?
Still no solution. I have also found that the "When an item is modified" trigger for Zendesk is not working properly, so I think it's a problem with the integration as a whole, not just this specific trigger.
I ended up using Zapier to send an HTTP request to a Power Automate Flow with all of the data I needed and then performing the rest of the steps I needed in Power Automate.
I don't think there will be a solution within Power Automate until Microsoft fixes the Zendesk integration, and that doesn't seem to be high on their priority list from what I can tell.
I have a ticket open with MSFT on this. They are targeting a deployment to fix it today.
John
That's great to hear. It's a little late for me, as I've already set up a workaround and probably won't bother changing it, but I'm glad it will be fixed for others in the future. I'll test it another day and confirm it's working again.
I just tested the trigger again. It still isn't working, so apparently they haven't fixed it.
They gave me an ETA of 7/9 for my instance, so we'll see. In parallel I built my own trigger connector and will use that if it still fails after 7/9.
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