Reset Password functionallity on Portal

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Posted on by GeraldGut

Hi Everybody,

Does anybody has a more detailed documentation regarding the "Password reset" functionallity on portal side?

Currently I have the problem, that this functionallity seems to be working for single users and for others not.

Unfortunatley, I am not able to debug this problem, as I am not sure where to look at.

What I currently know is:

- When the button is pressed Portal looks for contacts regarding entered e-mail adress where the contact has "e-mail confirmed" and "login activated" fields set to true

Questions:

- Is there a possibility to have a deeper look into this functionallity

- Debugging possibilities?

- Which workflow, actions are affected?

- What happens in case multiple contacts exist with same e-mail adress and are activated for portal usage?

Any hints apprecated.

Thx and best regards,

Gerald Gut

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ragavanrajan 7,044 Most Valuable Professional on at

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Hi @GeraldGut

Yes, there are associated workflows for this functionality. I have written an article to solve this problem and tested it for multiple users.

https://ragavanrajan.medium.com/power-pages-password-reset-error-part-1-582ac1dd606d

Hope it helps.
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GeraldGut 92 on at

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Hi @ragavanrajan,

In your manual, there is an error shown with is fixed with the help of your tutorial.
Unfortunately, in my case there is no error shown. Instead Portal throws a success, but no email arrives at the user.
As said, in some cases it seems to be working, in others not.

I think I am going to pic the point "diagnostic logging" from your tutorial and try to find out if there is somewhere an error thrown in the backend.

I found the workflows in the system, but also there I do not see any errors.
I have more the feeling, that the workflows are not triggered at all or at some point are skipped "successfully" during execution whereas no logging shows up.

Does someone has a full documentation regarding this password reset process?
I am only able to find some parts but nowhere a complete description.

Thx in advance.

Gerald Gut

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Inogic 1,135 Super User 2025 Season 2 on at

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Hi,

For full documentation, please see this blog
https://www.inogic.com/blog/2018/03/working-with-microsoft-dynamics-365-portal-password-reset/

Hope this helps

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GeraldGut 92 on at

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Hi @Inogic,

Thx for your support.
I am aware regarding the e-mail sending process.
For me the part of "how a user is identified regarding e-mail address" would be interesting.
I was not able to find any information regarding this.

What exactly happens after the e-mail address has been entered and the send button was pressed.
How is the user/contact identified?
What happens for cases where mutliple contacts with same address exists?
What happens when no user was found?

For me it looks like that in these cases simply nothing happens.

Is it also possible to trigger the password reset functionallity manually for users where the process triggered by themself did not work?
Currently I as administrator am only able to set a new password for a user. But then he needs to tell me the pw, I set it and inform customer. Which is not acceptable for me and more less for the customer as he needs to cleartext forward the pw. 😉

Thx and best regards,
Gerald

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oliver.rodrigues 9,368 Most Valuable Professional on at

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Are you using local authentication? please note that Microsoft recommends using Azure AD B2C as your authentication method

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AB-18111337-0 48 on at

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Hi, I'm having the same problem. Did you ever got an answer for this problem, and if so: what was it?

Thanks in advance!

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Pragatij 44 on at

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Hi @GeraldGut , You have mentioned that you as a administrator able to reset password for the users, can you pleas let me know how you are achieving this

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