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Multiple approval emails issue

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Posted on by boudrej1

I have several established approval flows that started sending multiple approval emails (5 each) this morning for each request, then go failed status. Failure code is

BadRequest. Http request failed: the server did not respond within the timeout limit. Please see logic app limits at

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Approvals

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General topics

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jvancamp 20 on at

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I have a simular case on my tenant.
For each approval request, 1 mail from flow-noreply@microsoft.com and 2 mails from maccount@microsoft.com are sent to each approver. If the user approves, the reply is not registered in the workflow.
In the interface to design the workflow, some interfaces are changed. I assume there was a update of Power Automate recently which causes this kind of errors.

If you are a tenant admin, please also report the issue at Service health - Microsoft 365 beheercentrum

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jvancamp 20 on at

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Found this update on admin portal:
Title: Intermittent approval creation failures User impact: Users may have experienced intermittent failures when creating approvals. Final Status: We applied configuration changes to the affected infrastructure, and through diagnostic analysis, we confirmed that the issue impacting approval creation has been mitigated. Incident Start Time: Monday, March 27, 2023, 10:30 AM (8:30 AM UTC) Incident End Time: Monday, March 27, 2023, 5:50 PM (3:50 PM UTC) Preliminary Root Cause: An unexpected increase in requests to the infrastructure supporting email functionality for approvals. Next Steps: We're analyzing performance data and trends on the affected systems to prevent this problem from happening again. This is the final update on the incident

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Chibirave 2 on at

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Hello ,I have the same problem with our users. Could you please direct me to the source of this information so that I can verify myself?

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CandiceB 2 on at

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I'm having this issue recur on my gcc tenant. Same as the last time, pending MS Approvals just resend and resend every few hours.

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