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Business rule fires on server but not on front-end form for certain users

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Posted on by Edbert

Hi all

Would super appreciate some help:

I have set up a custom entity called 'Ticket' and a business rule that turns on both the visibility and business requirement of a field ('PaymentAmount') if another field ('HasPayment') has a value of 'yes'. It also hides/un-requires the field if PaymentAmount is 'no'.

This works as expected on my system administrator account, but when I log in as someone who just has the Basic User privilege:

There is no sign of the rule working while editing the form, i.e. visibility/red asterisk of PaymentAmount do not change when changing HasPayment.
When I save the record, it does apply the requirement and will demand a value for PaymentAmount if 'HasPayment' is expected

Thus, I believe the rule is firing server side but not on the front end, which seems unusual.

Note the following:

The rule is entity scoped (so should run both server-side and front-end, I think)
The rule only refers to fields that are on the form
The form is shared with all users
I have given 'Basic User' role full access to the 'Ticket' entity, except for 'Assign'

Can anyone help me understand how I can get the BR to function as expected for all users?

Categories:

Business Rules

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EricRegnier 8,714 Most Valuable Professional on at

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Re: Business rule fires on server but not on front-end form for certain users

Hi @Edbert, sorry for my delayed response, try to re-create the security role from the "basic role." The basic role has all the base privileges user require to use the system. See tip # 15 from: https://powerusers.microsoft.com/t5/Power-Apps-Community-Blog/Top-15-best-practices-when-configuring-Power-Platform-and/ba-p/850804

Hope this helps!
Edbert on at

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Re: Business rule fires on server but not on front-end form for certain users

Thanks to both of you for your help so far:

@EricRegnier
I have tried giving the user System Administrator security role and the form starts to work as expected. I cannot figure out which particular permission(s) in the Sys Admin role is causing it to work.
@voinea
There are no SGs enabled in my M365 portal at all - I'm on a blank dev environment.
Basic User has user scope read privileges on Process (it's identical to the one in your snip)
Neither field look outside of the 'Ticket' table. 'HasPayment' is a Yes/No and 'PaymentAmount' is a currency field.
EricRegnier 8,714 Most Valuable Professional on at

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Re: Business rule fires on server but not on front-end form for certain users

Hi @Edbert, You've tick the boxes for investigation which is good:

BR is activated

BR is entity scope

User have access to the form(s) and table(s)

Fields/columns are on all the form(s)

To isolate the issue, does it work if you give the user having issue temporarily system admin role? If not, then not a security role/privilege issue. Do you have other BRs that run? Try turning them off and then see if it works as expected?

Hope this helps...
voinea 24 on at

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Re: Business rule fires on server but not on front-end form for certain users

Few items to check:
- if you setup the Environment to use a Security-group check to see if the user is member of that security group;
- in the 'Basic User' role check to see if the user has, at a minimum, user scope read privileges on the Process table (see capture.png);
- if 'HasPayment' is a Lookup/Calculate field related to another entity you need to grant user scope read privileges on that Entity

capture.png