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Session Id : I+8bab3FIxL+FjaG+LC5d7
Power Apps - Microsoft Dataverse
Answered

Auto refresh view in Dynamics / Model Driven App

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Posted on 5 Apr 2024 11:05:23 by 254

Hi all, 

today a colleague raised a request which I have been faced in the past too but I have no answer to it. 

It's about automatically refreshing views in Dynamics / Model Driven Apps. I know there is a refresh button and sure browser can also be refreshed, but what the users are looking for is an automated option to a specific entity. As far as I know there is no option to bind custom JS to views, so this also no option to use. 

Any ideas?

 

Some background: The users run customer service and have a connected mailbox which automatically creates new cases. If they are running any of the views, the users won't recognize if there is anything newly created. So they ask for auto update. 

I already thought about setting up some interactive dashboard or a Kanban view (to case or better work items?) which might provide this kind of auto refresh we are now looking for, but it has been some time for me not actively working on this part of the system, so I don't remember what's possible out of the box. 

 

Thanks in advance for any guidance

  • SteRe Profile Picture
    254 on 07 Apr 2024 at 16:27:17
    Re: Auto refresh view in Dynamics / Model Driven App

    Hi @shashankbhide thanks for those ideas! I think I will do a try on that canvas page idea. 

  • Mattb-Motive Profile Picture
    190 on 06 Apr 2024 at 12:45:33
    Re: Auto refresh view in Dynamics / Model Driven App

    @shashankbhide - good idea with the custom canvas page! Add a timer control and a gallery and away you go!

  • Verified answer
    Shashank Bhide Profile Picture
    936 Super User 2025 Season 1 on 06 Apr 2024 at 07:08:29
    Re: Auto refresh view in Dynamics / Model Driven App

    If you're using customer service workspace (CSW) or Dynamics Omnichannel app then you can use case assignment notifications to notify the users.

    https://learn.microsoft.com/en-us/dynamics365/customer-service/use/oc-notifications

     

    another way is to create a custom canvas page embedded on a model driven app which is looking for the new cases and showing a notification.

     

    LBNTL, If you've a form where you've a grid placed, then you can automate it via a timer based JS.

    https://learn.microsoft.com/en-us/power-apps/developer/model-driven-apps/clientapi/clientapi-grid-context

     

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