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I am new to process mining and looking for some guidance or direction to a great training source. Most all of the tables on our servers record times and activities according to the model below.
| Assistance Id | Initial ID | Begin_Time | Dispatch_Time | End_Time |
| 50001 | 7/25/2023 18:23 | 7/25/2023 18:30 | 7/25/2023 19:00 | |
| 50002 | 50001 | 7/25/2023 18:40 | 7/25/2023 18:45 | 7/25/2023 19:00 |
Explanation:
My Problem:
I am trying to build a process map that will analyze the time between each task and also (when applicable) add times of the tasks that were completed by under the Assistance ID.
I know this is a lot to cover, but I searched for a good source and cannot seem to make any headway. Any advice would be greatly appreciated.
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