Power Platform Community Forum Thread Details

I am new to process mining and looking for some guidance or direction to a great training source. Most all of the tables on our servers record times and activities according to the model below.

Assistance Id	Initial ID	Begin_Time	Dispatch_Time	End_Time
	50001	7/25/2023 18:23	7/25/2023 18:30	7/25/2023 19:00
50002	50001	7/25/2023 18:40	7/25/2023 18:45	7/25/2023 19:00

Explanation:

Initial ID is assigned as soon as the process is created (also recorded with Begin Time)
Dispatch Time is recorded when is assigned to the process.
(IF) The initial person request assistance, then that is recorded by Assistance ID.
The same process is added to the process and each task is tacked on to the overall process time.

My Problem:

I am trying to build a process map that will analyze the time between each task and also (when applicable) add times of the tasks that were completed by under the Assistance ID.

I know this is a lot to cover, but I searched for a good source and cannot seem to make any headway. Any advice would be greatly appreciated.

Categories:

Process mining