Hi ,
I have a approval flow, where I have one approver . But if that approver is on long leave / vacation , but it's urgent to approve the request , then I want to Auto-Assign to a new Approver (Example: Previous approver's manager) automatically after 5 days wait period.
Can anyone help me on this...
Thanks in advance.
Hi @Abhradipa_B
1.The Approval information is stored in the Common Data Service (CDS). A global admin will be able to make modifications to the Approvals entity information but this will require premium licensing to work with CDS + knowledge of underlying CDS entities which handle approvals
2.Another approach would be to set timeouts on Approval actions (action settings - define timeout period). Advantage of this appoach is that if a user does not respond for a specific duration then you can take futher steps in your Flow. Either auto-reject or approve or create another approval task for another user.
Best Regards,
Levi