Unanswered

Send Password Reset to Contact Error

(0) Share

Report

Posted on by NewtKris1

Our users were having an error code displayed with they tried to generate an email to reset their password, through the Portal, so I followed instructions and successfully added a user in the "From" field within the properties of the Send Password Reset to Contact process. I verified this user is mail enabled in Dynamics 365. Now, when I attempt to generate a password reset email from the portal, it does not give an error and instead says to "Check your inbox for email to reset password..." however the email never arrives. When I check the session history for the workflow, it doesn't show it ever kicked off. Any ideas??

Categories:

General topics

I have the same question (0)

All responses (7)

Answers (0)

oliver.rodrigues 9,368 Most Valuable Professional on at

Like (0)

Report

Do you have e-mail configuration enabled in your environment? are you able to send a manual email?

Was this reply helpful? Yes No
NewtKris1 80 on at

Like (0)

Report

I have mail enabled and it is enabled for the user whose name I have the email coming from. I'm unsure how to send a manual test email though?

Was this reply helpful? Yes No
Fubar 8,346 Super User 2025 Season 2 on at

Like (0)

Report

@NewtKris1 wrote:
I have mail enabled and it is enabled for the user whose name I have the email coming from. I'm unsure how to send a manual test email though?
Open a Model Driven app and Create an Email Activity record (e.g. open the Contact record that your wanting to password reset and on their timeline create a new Email), then press the Send button. Apart from looking for errors Check the status reason of the email message,

Also can go to the Email setup and look at the mailbox of the sending user and see alerts.

Make sure that the mailbox has been Approved in Dynamics 365 (authorizes Dynamics 365 to interact with Exchange)., and the send/recieve tests have been successful.

Was this reply helpful? Yes No
Inogic 1,135 Super User 2025 Season 2 on at

Like (0)

Report
Hi,
Follow the blog mentioned below and try to reset the password.
https://www.inogic.com/blog/2018/03/working-with-microsoft-dynamics-365-portal-password-reset/
When you click on Forgot your password? button in Portals it will redirect to a page where the user needs to enter his email id to send the password reset email .

Please note that the entered email id should be same as one of the CRM contact records as shown in below screenshot.
After following the steps as mentioned in the above shared blog, the user would received email like i tried to do as shown in below screenshot. This is the mail we received in my Gmail inbox.
Hope this helps.

Thanks!
Inogic Professional Services
An expert technical extension for your techno-functional business needs
Power Platform/Dynamics 365 CRM
Drop an email at crm@inogic.com
Service: http://www.inogic.com/services/
Power Platform/Dynamics 365 CRM Tips and Tricks: http://www.inogic.com/blog/

Was this reply helpful? Yes No
NewtKris1 80 on at

Like (0)

Report

Hi there - Users are able to enter in their email addresses, but no email is being sent to reset the password. We have verified the email addresses are the same as in the Contacts.

Was this reply helpful? Yes No
oliver.rodrigues 9,368 Most Valuable Professional on at

Like (1)

Report

Hi, please follow this documentation to setup email configuration as I believe it's not setup at all: Manage email settings - Power Platform | Microsoft Learn

Was this reply helpful? Yes No
ragavanrajan 7,044 Most Valuable Professional on at

Like (0)

Report

Hi @NewtKris1

Please follow the instructions from @OliverRodrigues and @Inogic.

In addition, I have written an article to solve this problem in a modern way.

https://link.medium.com/tjJoDcPyOvb

Hope it helps.

------------

If you like this post, give it a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users to find it.

Was this reply helpful? Yes No