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PowerApps - ServiceNow Connector - Sharing a connection

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Posted on by Xuaven

Hello,

I would like to create an application that will update information in servicenow so I am using the servicenow connector.

This works fine, I am able to create / update / review tickets from servicenow with an application in power platform.

Now, I would like my team to create flow or apps by using the connector I have created.

The problem I am facing is that I can not share the connection, so each users that want to use a connection to servicenow have to create his own connector and I have to share with them the login / pass of that connections ( which is not really secure ).

How can I share the servicenow connector to avoid sharing log & pass ?

I tried to search some information about this internet but could not find any articles.

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v-bofeng-msft Microsoft Employee on at

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Hi @Xuaven ,

You can log into their account first, find the ServiceNow Connector, select switch account, and log in with your credentials.

Best Regards,
Bof

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Xuaven 8 on at

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Hello,
Thank you for your reply,
The problem is that when switching account I would like to see the connection.
To do so, for other connections ( like SQL Server ), I can share them :

For ServiceNow connector, it seems , it is not possible to share it :

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v-bofeng-msft Microsoft Employee on at

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Hi @Xuaven ,

Only implicitly shared connections can be shared with others.

I think this link will help you a lot:

https://learn.microsoft.com/en-us/power-apps/maker/canvas-apps/share-app-resources#connections

Best Regards,

Bof

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Xuaven 8 on at

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Hello,
Thank you for all your explanations & links.
This would mean that the servicenow connector is not implicity shared.
I am not administrator of the platform, is this something to change in the configuration of the tenant ( / somewhere ? ) or more the way Microsoft has built the connection ?

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v-bofeng-msft Microsoft Employee on at

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Hi @Xuaven ,

I am not administrator of the platform, is this something to change in the configuration of the tenant ( / somewhere ? ) or more the way Microsoft has built the connection ?

No, Only specific connections can be implicitly shared , this means that the ServiceNow connection you create cannot be shared with others. I think the viable solution is to let each of your users create connections using your credentials.

Best Regards,
Bof

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Xuaven 8 on at

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Hello,

Thank you for your reply,
This topic is really old but we still have the same problem.
The solution to share the credentials to everybody will surely work, but we do not want all our users having those credentials.
For example, I still do not understand what is the difference between a sql server connexion ( on which you have to fill the credentials ) and a servicenow connexion.
I mean, for sql server, it is possible to share the connexion, no need to provide to all users the credentials to connect to the db.

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