Unanswered

Automatic email if no reply after X days from an offer

(0) Share

Report

Posted on by 150223

Hello everyone, I would like to create a flow that send an automatic email to a client if he has not answered in 3 days.

I saw topics about it on the platform, but my flow would be applied to any email address when in the message there is a specific sentence written: "We are happy to offer the following rates".

Is there any way to build this? Thank you.

All responses (3)

Answers (0)

v-jefferni on at

Like (0)

Report

Re: Automatic email if no reply after X days from an offer

Hi @150223 ,

I'm sorry, I'm not permitted to upload zip files. Delay is a built-in action. You can search the name and find it easily.

Best regards,
150223 4 on at

Like (0)

Report

Re: Automatic email if no reply after X days from an offer

Hello @v-jefferni thank you very much for your answer.
I am not sure how to create a flow, is there any way I can import the one you created?
I do not know how to insert the 3 days delay.
Best regards,
v-jefferni on at

Like (0)

Report
Re: Automatic email if no reply after X days from an offer

Hi @150223 ,

Based on your description, I managed to create the flow for your reference. Please see in following screenshots. The logic is:

1. Trigger the flow when a specific email is sent. Trigger condition is:

@contains(triggerBody()?['body'], 'We are happy to offer the following rates')

2. Delay 3 days.

3. Get emails by comparing Subject and From of received emails with Subject and To of the email trigger the flow.

4. Check the number, if no email received, send the reminder email.

Note that the reminder email cannot contain the specific string (We are happy to offer the following rates) in its body, otherwise it leads an infinity loop to the flow.

Best regards,