"Sorry, the app encountered a non-recoverable error and will need to terminate. The exception details have been captured and will be forwarded to the development team, if telemetry has been enabled. Exception Id: 55693c3b-61f0-4013-b479-f96b9e444a10, Exception Type: System.NullReferenceException."
After diving into the log file, we noticed repeated lines indicating a missing privilege:
"Principal user (Id=[User Id], type=8, roleCount=4, privilegeCount=145, accessMode='0 Read-Write', AADObjectId=[AAD Id], MetadataCachePrivilegesCount=10423, businessUnitId=[Business Unit Id]), is missing prvReadSolution privilege (Id=[Privilege Id]) on OTC=7100 for entity 'solution' (LocalizedName='Solution'). context.Caller=[Caller Id]. Consider adding missed privilege to one of the principal (user/team) roles.|EXCEPTION: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]"


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