web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Pages / Username Already Taken...
Power Pages
Answered

Username Already Taken Error

(0) ShareShare
ReportReport
Posted on by 5,331 Moderator
I am trying to learn Power Pages.

I have been working through 'Contact', 'Web Roles', and 'Users'.

Somewhere along the way I flipped a switch or clicked a box that is preventing
me from being able to sign-in to my own site using my 'Microsoft Entra ID'
"...onmicrosoft.com" credentials.

The site says, "The username...is already taken."

How do I fix this issue?

I created a few 'Contact' identities (of which I am not one).


When I try to 'Preview' and sign-in to my site, using the 'Microsoft Entra ID' method...
 
 
I keep getting the following notification...



I have the identity Providers set as follows...
Categories:
I have the same question (0)
  • Verified answer
    Robu1 Profile Picture
    1,621 Super User 2026 Season 1 on at
    Hi ,
     
    Thank you for choosing Microsoft Community.
     
    You might have a duplicate user issue here.
     
    Here are a few steps you can take to resolve this:
     
    Check for Duplicate Contacts: Go to your Power Pages site and check the 'Contacts' section. Look for any duplicate entries that might be using the same email address as your Microsoft Entra ID. If you find any, delete or merge them.
     
    Clear Browser Cache: Sometimes, cached data can cause issues. Clear your browser's cache and cookies, then try signing in again.
     
    Identity Provider Settings: Double-check your identity provider settings in Power Pages. Make sure that Microsoft Entra ID is correctly configured. You can find more details on setting up Microsoft Entra ID with Power Pages here.
     
    Check Known Issues: There might be known issues related to Microsoft Entra ID and Power Pages. You can check the known issues page for any relevant information.
     
    Restart the Site: Sometimes, changes to authentication settings take a few minutes to reflect. Restart your site from the admin center to ensure all changes are applied.
     
    If these steps don't resolve the issue, you might need to reach out to Microsoft support directly for further assistance.
     
    If this Post helped you, please click  "Does this answer your question" and like this post to help others in the community find the answer too!

    Happy to help 
    Robu 1
  • Suggested answer
    Fubar Profile Picture
    8,487 Super User 2026 Season 1 on at
    Also the contact has a Username field, add it to your Contact view to see if it is already in use. and check the view criteria you are using to make sure the view isn't filtering out some Contacts (e.g. also look at inactive contacts).
     
    If you setup the site and then previewed and signed in previously then you may already have a Contact setup for your Azure (and if you didn't populate details on the Profile page it could have no first or last name).
     
     
  • Suggested answer
    Phineas Profile Picture
    5,331 Moderator on at
    Yes, I checked through the 'Details' of all four contacts and found that...

     
    ...had some how gotten posted into the 'Username' of one of them.

    Once I removed it and updated all 'Username' fields in the contacts,
    the error went away.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Congratulations to the March Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Power Pages

#1
DP_Prabh Profile Picture

DP_Prabh 51

#2
rezarizvii Profile Picture

rezarizvii 35

#2
oliver.rodrigues Profile Picture

oliver.rodrigues 35 Most Valuable Professional

Last 30 days Overall leaderboard