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Zendesk Connector - Cannot delete users

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Posted on 14 Sep 2022 21:56:42 by sillsj

I am attempting to use Power Automate to delete users from our Zendesk instance. I have admin permissions in Zendesk. I get the following error when using the Delete Item function in the Zendesk Connector:

The value is not updatable.
inner exception: The value is not updatable.

I have verified that the user ID I am entering matches that of a user in the instance. I have been unable to find anywhere in documentation where it says deleting users is possible or not possible.

What might be going wrong here?

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Johnwitt_dfin 42 on 21 Feb 2023 at 17:54:40

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Re: Zendesk Connector - Cannot delete users

Thanks. I created a community post as well but don't see it. I created a support request - if they'll fix/update I'll post an update here, otherwise I asked the same question if I needed to use direct HTTP. This has been posted in the Zendesk Community as well but they defer back to MSFT.
sillsj 4 on 21 Feb 2023 at 17:28:28

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Re: Zendesk Connector - Cannot delete users

Unfortunately, no. I ended up having to use the custom HTTP connector in order to delete users.
Johnwitt_dfin 42 on 21 Feb 2023 at 16:23:20

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Re: Zendesk Connector - Cannot delete users

I have the same issue - any updates to the User object get that error, and any update to the ticket fields object gets a different error. Were you able to resolve?

John