An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

(1) Share

Report

Posted on by Sumaira

642

Hello Community Experts,

I'm getting the below error on my portal page,I'm struggling with this as I'm new to portals.

Please Guide,

Best Regards,

Sumaira Noor

All responses (16)

Answers (0)

Suggested answer

SaiRT14 1,988 Super User 2025 Season 1 on at

Like (0)

Report
An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

Open the browser developer tools (F12) and check the Console tab for any additional error details

Ensure that proper permissions are set for the portal. Make sure the appropriate table permissions are granted in Power Pages for the entities being accessed by the portal.
samuel10 39 on at

Like (0)

Report

An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

@Sumaira did you solve this problem?

I have the same problem. I get this error when trying to edit a record in my power portal website. Do you have an answer for me?
Sumaira 642 on at

Like (0)

Report

Re: An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

@v-xida-msftSure I'll create a support ticket and get back to you
v-xida-msft on at

Like (0)

Report

Re: An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

Hi @Sumaira ,

Please consider re-create a new contact in your Portal Management, then assign the "Authenticated Users" Web Role to him, then go to your Portal Design, click "Sync Configuration" button, then click "Browse website" button, check if the same issue still exists.

Please consider submit an assisted support ticket through the link I mentioned above for further help.

Regards,
Sumaira 642 on at

Like (0)

Report

Re: An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

@v-xida-msftThanks a lot for the update
Please check the screenshots i have shared and advise if I'm wrong
I'll go through the links you shared
Best Regards,
Sumaira Noor
Sumaira 642 on at

Like (0)

Report

Re: An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

@v-xida-msftThanks a lot for the response
Please check my entity form

Entity permissions
Web role assigned to the contact to which it is showing error

Best Regards,
Sumaira Noor
v-xida-msft on at

Like (0)

Report

Re: An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

Hi @Sumaira ,

Update -- Please also check and see if the following article or blog could help in your scenario:

https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/306014/how-do-i-get-a-friendly-error-in-d365-portals-when-entity-form-tries-to-get-a-record-which-doesn-t-exist/884088

https://www.engineeredcode.com/blog/debugging-dynamics-365-portals-server-side-code

Regards,

Kris
v-xida-msft on at

Like (0)

Report

Re: An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

Hi @Sumaira ,

Could you please share a bit more about the Entity Permission you set for the "Document Location" Entity in your Portal Management?

Currently, I could not reproduce your issue on my side. According to the screenshot, it seems that the user do not have access permission to the "Document Location" Entity in your current CDS Environment.

Please make sure you configured a Entity Permission for your "Document Location" Entity as a Child Entity Permission for your Account Entity Permission. The screenshot as below:

If the issue still exists, please consider submit an assisted support ticket for further help through the following link:

https://powerapps.microsoft.com/en-us/support/pro

Best regards,
Sumaira 642 on at

Like (0)

Report

Re: An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

Also when i click on submit it is throwing the below error
@OliverRodrigues @hardikv @v-xida-msft
Best Regards,
Sumaira Noor
Sumaira 642 on at

Like (0)

Report

Re: An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

@OliverRodrigues @v-xida-msft Thanks a lot for the response
I tried but i followed your steps @v-xida-msft
@OliverRodriguesI even tried adding that site settings
Still i have this error

An unknown failure has occurred. Error ID # [b8910d26-43bb-43d1-b7cb-870373a5b618]

Please please guide @v-xida-msft @OliverRodrigues @hardikv
Best Regards,
Sumaira Noor