An unknown failure has occurred. Error ID # [364bbf62-ccc0-433c-a523-1376c10f7886]

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Posted on by Sumaira

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Hello Community Experts,

I'm getting the below error on my portal page,I'm struggling with this as I'm new to portals.

Please Guide,

Best Regards,

Sumaira Noor

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Power Apps portals

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H V 1,510 on at

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Hi @Sumaira
When this error is occurred?
Can you please please explain in detail?

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Sumaira 642 on at

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@hardikvThanks a lot for the response
I have created an entity form like this thread https://powerusers.microsoft.com/t5/Power-Apps-Portals/Web-page-Fields-and-Documents-in-power-apps-portals/m-p/614512#M2306
I have only posted it
when i log in as another user it is throwing me that error
Please Guide @hardikv
Best Regards,
Sumaira Noor

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H V 1,510 on at

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Hi @Sumaira
You mean to say that this is working fine for one user and not working for another user?
If this is the concern, please check roles for the user.
You are inserting a record, may be there will be some issue.

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Sumaira 642 on at

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@hardikvThanks a lot for the response
I assigned same permissions as that of the user who is able to use
Still I'm getting same issue. @hardikv Please check that thread and advise if i have done any mistake in creating an entity form?
Kindly Advise @hardikv
Best Regards,
Sumaira Noor

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v-xida-msft on at

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Hi @Sumaira ,

According to the error message that you mentioned, I think this issue is related to permission. Have the user been assigned with proper Web Role with sufficient permission to Document Location Entity in your current CDS Environemnt?

Do you add corresponding Contact record for the user in your Portal Management?

Further, does the user have enough permission to access the Account Entity in your CDS?

Firstly, please make sure the user has sufficient permission to access Account Entity in your Portal Management. And has been assigned with proper Web Role with sufficient permission to Document Location Entity.

According to the issue that you mentioned, I have made a test on my side, and and don't have the issue. The screenshot as below:

The "Authenticated Users" web role has been assigned with the following Entity Permissions:

Please make sure you have assigned proper "Web Role" with sufficient permission to the user in your Portal Management as above.

More details about assigning Entity Permission when integrating PowerApps Portal with SharePoint, please check the following blog:

https://www.inogic.com/blog/2018/11/sharepoint-integration-with-microsoft-portal/

Best regards,

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oliver.rodrigues 9,368 Most Valuable Professional on at

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Create/Update a site setting for your Portals called: Site/EnableCustomPluginError
set the value to true

this will give better information on the error message

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If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

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Sumaira 642 on at

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@OliverRodrigues @v-xida-msft Thanks a lot for the response
I tried but i followed your steps @v-xida-msft
@OliverRodriguesI even tried adding that site settings
Still i have this error

An unknown failure has occurred. Error ID # [b8910d26-43bb-43d1-b7cb-870373a5b618]

Please please guide @v-xida-msft @OliverRodrigues @hardikv
Best Regards,
Sumaira Noor

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Sumaira 642 on at

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Also when i click on submit it is throwing the below error
@OliverRodrigues @hardikv @v-xida-msft
Best Regards,
Sumaira Noor

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v-xida-msft on at

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Hi @Sumaira ,

Could you please share a bit more about the Entity Permission you set for the "Document Location" Entity in your Portal Management?

Currently, I could not reproduce your issue on my side. According to the screenshot, it seems that the user do not have access permission to the "Document Location" Entity in your current CDS Environment.

Please make sure you configured a Entity Permission for your "Document Location" Entity as a Child Entity Permission for your Account Entity Permission. The screenshot as below:

If the issue still exists, please consider submit an assisted support ticket for further help through the following link:

https://powerapps.microsoft.com/en-us/support/pro

Best regards,

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v-xida-msft on at

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Hi @Sumaira ,

Update -- Please also check and see if the following article or blog could help in your scenario:

https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/306014/how-do-i-get-a-friendly-error-in-d365-portals-when-entity-form-tries-to-get-a-record-which-doesn-t-exist/884088

https://www.engineeredcode.com/blog/debugging-dynamics-365-portals-server-side-code

Regards,

Kris

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