Hi All,
I am facing a very weird scenario as I did not realize it until now.
I am using power automate to create work items when an email is received in the inbox and save attachments in the SharePoint and update the links of these attachments in the existing work item. I created this workflow using my user and in the 'To' field of the email, also gave my email address for testing purposes. After various iterations, I was able to successfully build the sample flow.
Now, what I did not know is, this workflow can only work if I am providing my email address in the 'To' field as this workflow is owned by me. When I updated the workflow to provide a different email address and tested the flow, it failed and gave a timeout exception, It could not detect the trigger.
My problem is:
My real scenario is, we will be receiving email requests in the shared inbox and once we receive those emails, a corresponding work item should be created. In such a case, how can I use power-automate to create work items? Will I need to create this automated workflow on the shared inbox itself by obtaining the user credentials or there is any other alternate way to achieve it?
Can anyone please guide?
Thanks,
Bee
