supply chain track and trace

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Posted on by Sean-12

Hi, Does anyone have an example of a supply chain track and trace delivery app?

Thanks

Sean

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Building Power Apps

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mmbr1606 14,605 Super User 2025 Season 2 on at

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hey @Sean-12

what exactly do you want to build?

Let me know if my answer helped solving your issue.

If it did please accept as solution and give it a thumbs up so we can help others in the community.

Greetings

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VishalJhaveri 1,167 Moderator on at

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Building a supply chain track and trace delivery app in Canvas app Power Apps can be a rewarding project. Here's a basic outline and some ideas to get you started:
1. User Authentication and Onboarding: Begin by creating a user authentication system where users can sign up and log in securely. You can integrate this with various authentication providers like Azure Active Directory, Microsoft 365, or custom authentication.
2. Dashboard: Design a dashboard that provides an overview of the supply chain process. Include key metrics such as the number of orders processed, delivery statuses, and any alerts or notifications.
3. Order Management: Create a feature where users can place orders within the app. Include fields for order details like product name, quantity, delivery address, and any special instructions.
4. Track and Trace Functionality: This is the core feature of your app. Users should be able to track their orders in real-time throughout the supply chain. You can implement this by integrating with GPS tracking systems or by updating the order status at various checkpoints manually.
5. QR Code or Barcode Scanning: Implement a feature that allows users to scan QR codes or barcodes associated with each shipment. This can help automate the tracking process and provide accurate information about the order's current location.
6. Push Notifications: Set up push notifications to keep users informed about their order status. Send notifications when the order is confirmed, out for delivery, or delivered. You can also send alerts for any delays or issues in the supply chain.
7. Documentation Management: Provide a section where users can access and download important documents related to their orders, such as invoices, packing slips, or customs forms.
8. Integration with External Systems: If applicable, integrate your app with external systems like ERP (Enterprise Resource Planning) or CRM (Customer Relationship Management) software to streamline the supply chain process further.
9. Feedback and Support: Include a feedback mechanism where users can rate their delivery experience and provide comments. Additionally, offer customer support features such as FAQs, live chat, or a help desk ticketing system.
10. Analytics and Reporting: Implement analytics tools to track key performance indicators (KPIs) related to the supply chain, such as delivery times, order accuracy, and customer satisfaction. Generate reports that provide insights into areas for improvement.
Remember to design the user interface (UI) with simplicity and usability in mind, and test your app thoroughly to ensure it meets the needs of your target users. Good luck with your project!

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Sean-12 2 on at

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Thanks for replying. I work at a large hospital, and we are looking at upgrading our track-and-trace system, which is a mobile app. Once a parcel arrives and has been accepted, we scan the barcode, take it to the delivery point, and confirm with the system that it arrived. We are keen for the new version to integrate with Dynamic CRM. Do you know if there are any examples of that type of app? Thanks for your help, Sean.

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VishalJhaveri 1,167 Moderator on at

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While I don't have specific examples of track-and-trace systems for hospitals integrated with Dynamic CRM, the requirements you've outlined are common in various industries, including healthcare. Here's how you could approach building such an app:

1. User Authentication and Role-Based Access: Ensure that the app has a secure login system, with role-based access controls. Different roles (e.g., nurses, delivery personnel, administrators) may have different levels of access within the app.

2. Barcode Scanning: Implement barcode scanning functionality to track parcels as they move through the hospital. This feature should allow users to scan barcodes using the device's camera and automatically update the parcel's status in the system.

3. Parcel Management: Create features for managing parcels within the hospital, including receiving, assigning, and delivering parcels to their respective destinations. Users should be able to view parcel details, such as sender information, contents, and delivery instructions.

4. Integration with Dynamic CRM: Integrate the app with Microsoft Dynamics CRM to synchronize data between the two systems. This integration can facilitate seamless communication between the track-and-trace app and the CRM system, ensuring that relevant information is updated in real-time.

5. Real-Time Updates and Notifications: Provide real-time updates and notifications to users regarding the status of parcels. This includes notifications when a parcel is received, assigned, delivered, or if there are any issues or delays in the delivery process.

6. Delivery Confirmation: Implement features for confirming parcel deliveries, including capturing electronic signatures from recipients and updating the parcel status in the system. This confirmation should trigger actions in the CRM system, such as updating customer records or generating invoices.

7. Reporting and Analytics: Incorporate reporting and analytics tools into the app to track key performance metrics, such as parcel delivery times, turnaround times, and delivery accuracy. This data can help identify areas for improvement and optimize the delivery process.

8. User Feedback and Support: Include features for users to provide feedback on the delivery process and report any issues or concerns. Additionally, offer customer support resources within the app, such as FAQs or a help desk system.

By following these guidelines and leveraging the capabilities of Power Apps and Dynamics CRM, you can build a track-and-trace system tailored to the specific needs of your hospital's parcel management workflow. If you need assistance with the technical implementation or have specific requirements, consider consulting with a Microsoft Dynamics CRM developer or a Power Apps expert.

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