Unanswered

Using Web File Notes for users to download document files

(0) Share

Report

Posted on by PurdyeS

Hi All, On my PowerPages website I need to provide a hardcopy "ApplicationForm.docx" file for users to download.

I have found that I can use 'Web Files' within Portal Management, and then Notes to store the "ApplicationForm.docx" file however when I do so I receive a message "This file format is not supported. You can try with one of the supported formats: PNG, JPEG, GIF"

How can I add to this supported formats list so it accepts my .docx file? Thanks

Categories:

General topics

I have the same question (0)

All responses (3)

Answers (3)

Verified answer

ragavanrajan 7,044 Most Valuable Professional on at

Like (1)

Report

Hi @PurdyeS

I have tested this on two sites. I can upload .docx or .doc format.

Try this

In Portal management:

1. Click Settings > Advanced settings

2. Settings > Administration > System Settings

3. Under General tab> Set blocked file extensions for attachments

4. Make sure there is no ".docx or .doc"

5. Hit Ok and refresh the portal

Hope it helps.
------------

If you like this post, give it a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users to find it.

Was this reply helpful? Yes No
Verified answer

PurdyeS 88 on at

Like (0)

Report

Thanks for the reply. I looked and don't have .docx or .doc as blocked attachments. Not sure whats going on, even in the Model Driven App it doesnt allow.

Was this reply helpful? Yes No
Verified answer

PurdyeS 88 on at

Like (0)

Report

Resolved this. Dragging and dropping a file from my desktop to Notes resulted in"This file format is not supported. You can try with one of the supported formats: PNG, JPEG, GIF"
However clicking on the paperclip within Notes and attaching via that method worked fine

Was this reply helpful? Yes No