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Using Web File Notes for users to download document files

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Posted on by PurdyeS

Hi All, On my PowerPages website I need to provide a hardcopy "ApplicationForm.docx" file for users to download.

I have found that I can use 'Web Files' within Portal Management, and then Notes to store the "ApplicationForm.docx" file however when I do so I receive a message "This file format is not supported. You can try with one of the supported formats: PNG, JPEG, GIF"

How can I add to this supported formats list so it accepts my .docx file? Thanks

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ragavanrajan 7,044 Most Valuable Professional on at

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Hi @PurdyeS

I have tested this on two sites. I can upload .docx or .doc format.

Try this

In Portal management:

1. Click Settings > Advanced settings

2. Settings > Administration > System Settings

3. Under General tab> Set blocked file extensions for attachments

4. Make sure there is no ".docx or .doc"

5. Hit Ok and refresh the portal

Hope it helps.
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PurdyeS 88 on at

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Thanks for the reply. I looked and don't have .docx or .doc as blocked attachments. Not sure whats going on, even in the Model Driven App it doesnt allow.
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PurdyeS 88 on at

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Resolved this. Dragging and dropping a file from my desktop to Notes resulted in"This file format is not supported. You can try with one of the supported formats: PNG, JPEG, GIF"
However clicking on the paperclip within Notes and attaching via that method worked fine