I’ve created a support request form for my team using Microsoft Forms, which allows users outside of our organization to submit requests. I’ve also set up an automation through Power Automate to send an email with the support request information to the appropriate team member.
The challenge I am facing is, if a team member is out of the office, I want the automatic reply to go directly to the person who submitted the request. I want them to receive the automatic reply.
Some additional information to keep in mind:
The emails are sent from a shared mailbox, but the setup is technically linked to my personal email account. I’ve managed to configure the automation so that emails are sent from the shared team email and go to the "sent folder" within the shared email rather than my own, but it is still set up under my account
The form submissions come from external users, however I’ve ensured that replies go to the email address inputted by the submitter on the actual form
When I tested the process with automatic replies, the replies were directed to the shared team email, as that is the original sender, rather than the submitter
Thanks in advance for any advice!
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