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Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

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Posted on by 18

I have this connector working perfectly until yesterday, and when I tried to fix the connector, it gives me this error pop-up:

 

Ben888_0-1706157655998.png

Please help!

  • Aykutyilmaz Profile Picture
    Aykutyilmaz 32 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    aabb.jpg

    Even if you have a business account and you are an admin but also a user (as a login account) in the same time,
    If you don't set your account as a USER, it won't work. 

    Admin Panel > Products > change role to User. (no worries, you are still admin too).

    Then log in always as a user in power automate (no group admin, no admin).

  • Audmaude Profile Picture
    Audmaude 8 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    My flows are now all working also. 

  • Kasankha Profile Picture
    Kasankha 21 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    I can also confirm that the problem has been resolved! 😥

  • KennethTroy Profile Picture
    KennethTroy 4 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    Greetings

    Adobe Acrobat Sign connector for Power Automate seems to have been restored. My flows successfully ran.

    Note, even after re-adding Adobe Acrobat Sign as a connector, I needed to re-add each trigger/action using Adobe Acrobat Sign connector. 

  • Ben888 Profile Picture
    Ben888 18 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    I confirmed that the problem has been fixed !🙂

  • Audmaude Profile Picture
    Audmaude 8 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    Would be interested to see how you go after testing. I'm going to test again with my colleague's subscription tomorrow as I'd like to see if that fixes the problem before committing to the new subscription.

  • kboudreaux Profile Picture
    kboudreaux 6 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    I haven't been able to test yet, I had to schedule a meeting with an Adobe rep to buy the subscription.  

  • Audmaude Profile Picture
    Audmaude 8 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    Thanks for the update kboudreaux. Have you tested whether it is working at the enterprise subscription level? I tested that with a colleague's enterprise level subscription yesterday and I still got the same error.

  • kboudreaux Profile Picture
    kboudreaux 6 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    Apparently you can only use the connector if you have an enterprise adobe sign license. Adobe is saying it was a bug that was fixed and now we have to pay extra for it. 

  • Audmaude Profile Picture
    Audmaude 8 on at
    Re: Adobe Acrobat Sign connector cration error Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

    Has anyone seen a fix to this yet? Still having the same problem and still trying to get an answer out of Adobe support.

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