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Copilot Highlights on Timeline Control

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Posted on by BusyIntelligence

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Hi, in Dynamics 365 there is the Timeline controle which now has a Copilot summary above it called Highlights.

Can this also be added to a Power Page form of the Case entity on the Customer Self Service portal that's connected to Dynamics 365 Customer Service?

Our customers would love that, instead of scrolling and reading the activities in the timeline.

One step further is to only show the Highlights without the list of activities.

Kind regards,

Maurits

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oliver.rodrigues 9,368 Most Valuable Professional on at

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You can add an AI Summary into a List component:

Add AI summary to list (preview) | Microsoft Learn

This can be very helpful, but so far I find it only gives good summary when you have a decent amount of data. Unfortunately we can't submit a prompt or control the prompt behind it. It only generates a summary

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