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existing users prompted for a invitation code: changes in the system accounts?

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Posted on by Jerome P1

Hi,

in the past week we got message from our customers that they can't login on our power apps portal site.

they are prompted for an invitation code while they are already registered for many months now.

after some investigation I found that the system account used to access the dataverse tables has changed

from SYSTEM to "# Portals-name of the portal"

and the problem appear to be related to the adx_externalidentity records created when the SYSTEM account was used.

like if the new account "# Portals-name of the portal" is not able to read these records, not able to find the associated contact for the user and prompt him for a new invitation code.

so I just duplicate all the exiting records from the adx_externalidentity which were created be the SYSTEM account and the users are now able to connect properly.

is anybody else suffering this issue?

at least I have a work around, but is there another way to solve this?

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TS-19080709-0 3 on at

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We faced the same issue in one of our environments today, after some digging, we found that the application user did not have the right roles. After applying the role, the users were able to login.

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11manish 1,703 on at

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The issue is caused by a change in the portal runtime user (# Portals-<site>) not having access to existing adx_externalidentity records created under SYSTEM.

Your workaround works, but the correct fix is:

Grant proper table permissions to the portal user

Or reassign ownership of existing records instead of duplicating them

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