Solved: Creating a usable Auto-Response flow for Outlook

Creating a usable Auto-Response flow for Outlook

Hi,

I am currently having issues creating a custom Outlook flow.

The idea for this is that it auto-resonds to any email that is sent from an external source (excludes two internal domain addresses) and that will not respond to any replies (emails that contain "RE:" in the subject field). The end of the flow also marks the email as unread as I noticed it marks them as read once it replies, we need this to show as unread so the emails do get responded to manually later down the line.

I started with a very basic auto-responder but very quickly realised this would not work. People send emails to this inbox internally, which just generates useless responses from the inbox.

We also just want this for when external addresses first email in, I thought a good way round this was just to exclude any emails that contain "RE:" in the subject field.

I believe I have done these conditions correctly, but on testing it does not work at all. Internal emails (from the two domains I have excluded) still get responses and emails with the subject "RE:" also do so. I do actually get a response from the inbox however and the "send an email" does work correctly. Before this I had tried "reply to email" which worked the same way.

Any help would be greatly appreciated, this is my first flow, so my knowledge may be lacking. I have done quite some searching on the forums for a solution now, one user wanted a similar thing to me and had recommended using the conditional I have already put in place.

Thanks

MBGAdmin

I have only hidden the addresses and body of text for the reply as they contain confidential information.

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