Solved: Sending out Automated Emails

Sending out Automated Emails

Hello,

I have a flow which sends an automated email to senders, from a shared mailbox. I have a condition on it, which looks to see if the subject line contains 'Re:', 'Fw:', and if it does, then the flow should not send the automated reply. It should only send if it is a new email, but not a reply.

What we have found though is, an externals automated response is sending an email back to the shared mailbox when they receive our reply, but the subject does not contain Re or Fw. it looks like a new response, so it sends the automated email to them, which then generates another automated response back to us.

It it then in a loop and the shared mailbox is getting filled with hundreds of responses.

Is there a better way to build this flow?

This is the current set up:

The first condition (Condition 2), just lists if the email is from specified members of staff then to do nothing, anything else will continues to the next condition.

The next condition (Condition 1), looks like this:

If true, then to do nothing, if false, the next condition checks the email address. If internal then follows the true path, if external, then follows the false path.

The reply that is sent back to the external, the subjects is set as

Re: {Subject}

But when the automated email is sent from the external company back to our shared mailbox, it doesn't have RE or FW at the start of the subject line, so it keeps going down the false path.

Any suggestions on how we can achieve this or set this up better?

thanks

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Business Process Flows

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