How to Send Events in Live Chat Widget SDK Similar to Web Chat Dispatch?

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Posted on 5 Mar 2025 10:29:40 by Sohom Ghorai

Previously, when I was using Web Chat (Custom Canvas), I could dispatch events using:

dispatch({
type: 'WEB_CHAT/SEND_EVENT',
payload: {
name: '',
type: 'event',
value: {
message: "",
}
}
});

This allowed me to trigger events inside Copilot Studio and handle them accordingly.

Now, I have migrated to Microsoft Omnichannel Live Chat Widget SDK, and Web Chat's dispatch method is no longer available.

Question:
👉 What is the correct way to send events in Live Chat Widget SDK that Copilot Studio can recognize?
👉 How can I replicate the WEB_CHAT/SEND_EVENT functionality?

I need to ensure that Copilot Studio bot can receive and process events as before. Any guidance or official best practices would be helpful! 🚀 Thanks in advance! 🙏

Categories:

Bot Framework