No start message displayed when published on custom website.

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Posted on 12 Mar 2025 07:18:13 by ND-02010700-0

I moved my agent to another environment using an unmanaged solution and then replaced the embed code on my website . Since then, the start message no longer appears in the chat. Questions are still being answered, but the start message is missing. Does anyone know what could be causing this?

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Vinoth Selvam 1,527 Super User 2025 Season 1 on 13 Mar 2025 at 09:36:42

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No start message displayed when published on custom website.

Hi ND-02010700-0 ,

What happens if you test the bot inside the copilot studio?

I would suggest you can try to Turn off and then Turn on the Conversation Start and Greeting topic inside copilot studio. Publish it again and can try out.

Thanks.

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