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Power BI Service reports stopped auto refreshing after switching to a new machine

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Posted on by JB-08092220-0 4
Hello. I wanted to check if anyone else have seen an issue with Power BI Service - auto refresh stopped working after switching to a new machine. I have changed my machine and have Power BI dashboard/reports that used to auto refresh when my I'm not signed in, idle, or even when it is shut off. Now with the new machine, I no longer have the ability to use the schedule refresh and errors out/turns off the refresh after several attempts. I tried creating a new gateway and it's still not auto refreshing the dashboard. Checking to see if anyone has seen this behavior and if there's a resolution. I would greatly appreciate if anyone can provide some guidance or information. 
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Program & technical support
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  • Suggested answer
    11manish Profile Picture
    11manish 4,008 Super User 2026 Season 2 on at
    I would explain the issue as:

    The change of machine itself should not prevent Power BI Service scheduled refresh. However, if the old setup depended on a gateway, the new
     
    machine/gateway must have the correct data sources, credentials, drivers, and gateway association configured. The first step should be to check Refresh History
     
    and identify the exact failure rather than creating additional gateways.

    Once the underlying error is corrected, turn Scheduled refresh back on and run a manual refresh to confirm that it succeeds. Power BI will not automatically
     
    recover the schedule simply because the gateway is recreated.
  • JB-08092220-0 Profile Picture
    JB-08092220-0 4 on at
    Hello @11manish
     
    Thank you for responding to my inquiry. Greatly appreciate your time. The manual refresh works without any issues - or at least for the most part. It's just when the machine is shut down or the user isn't signed in. This was not a problem with the old machine, which makes me think if it just needs a new gateway connection. Below is the error for additional information. Hoping this helps and I can find a solution. Thank you again for your time and support. 
     
     
     
    Settings or Report Error in semantic model
    Last refresh failed: 8/12/2026, 10:25:25 AM
    An error occurred while processing the semantic model.Hide details
    Data source error: {"error":{"code":"DM_GWPipeline_Gateway_InvalidConnectionCredentials","pbi.error":{"code":"DM_GWPipeline_Gateway_InvalidConnectionCredentials","parameters":{},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorCode","detail":{"type":1,"value":"-2147467259"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"The credentials provided for the SQL source are invalid. (Source at mpd-rcqry-01;CAD-SYSTEMDB.)"}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2147467259"}},{"code":"Microsoft.Data.Mashup.CredentialError.DataSourceKind","detail":{"type":1,"value":"SQL"}},{"code":"Microsoft.Data.Mashup.CredentialError.DataSourcePath","detail":{"type":1,"value":"MPD-RCQRY-01;CAD-SYSTEMDB"}},{"code":"Microsoft.Data.Mashup.CredentialError.Reason","detail":{"type":1,"value":"AccessUnauthorized"}},{"code":"Microsoft.Data.Mashup.MashupSecurityException.DataSources","detail":{"type":1,"value":"[{\"kind\":\"SQL\",\"path\":\"MPD-RCQRY-01;CAD-SYSTEMDB\"}]"}},{"code":"Microsoft.Data.Mashup.MashupSecurityException.Reason","detail":{"type":1,"value":"AccessUnauthorized"}}],"exceptionCulprit":1}}}
    Cluster URI: WABI-US-GOV-IOWA-redirect.analysis.usgovcloudapi.net
    Activity ID: 98d74f5d-8a0d-430b-b255-9af607d09e34
    Request ID: b3785920-6e70-45e0-9581-72b3e2053dcd
    Time: 2026-08-12 17:25:25Z
  • 11manish Profile Picture
    11manish 4,008 Super User 2026 Season 2 on at
     
    Yes — the error is very helpful. It confirms that the problem is the gateway's SQL credentials, not the Power BI report or scheduled-refresh feature itself.
    The key part is:

    DM_GWPipeline_Gateway_InvalidConnectionCredentials

    and:

    "The credentials provided for the SQL source are invalid."

    The affected source is:

    MPD-RCQRY-01;CAD-SYSTEMDB

    The error indicates that the Power BI Service is reaching the gateway successfully, but the credentials configured for the SQL data source MPD-RCQRY-01;CAD-SYSTEMDB are invalid or no longer have access. This explains why the report can refresh manually in Power BI Desktop but fails when the machine is shut down or the user is signed out. I recommend checking the gateway's SQL data-source configuration and updating/testing the credentials rather than creating another gateway initially. After the gateway connection succeeds, remap the semantic model to that data source and run a refresh from Power BI Service.
  • Suggested answer
    Haque Profile Picture
    Haque 4,076 Super User 2026 Season 2 on at
    Hi @JB-08092220-0,
     
     
    Can you please confirm your new machine is properly registered and authorized in Azure AD if your organization uses it?
     
    Also - refresh or re-enter your authentication details in you new machine if not done yet. In Power BI Service, go to Settings > Datasets > Data Source Credentials and re-enter or update your authentication details. 
     
    Just for a cross check, If you were using a personal gateway on the old machine, consider switching to an enterprise/shared gateway to avoid machine dependency.
     
    Please let me know if this thread helps.
     
    References:
     
     
     
     

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11manish Profile Picture

11manish 6 Super User 2026 Season 2

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Haque Profile Picture

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