Microsoft announcing new agentic capabilities that will accelerate these gains and bring AI-first business process to every organization.
- The ability to create autonomous agents with Copilot Studio will be in public preview next month.
- Also Introduced ten new autonomous agents in Dynamics 365 to build capacity for every sales, service, finance and supply chain team.
1. Autonomous triggers
Agents can automatically respond to signals across your business and initiate tasks. They can be configured to react to events or triggers without human input that instead originate from various tools, systems, and databases, or are even scheduled to run hourly, daily, weekly, or monthly.
Think of agents as the new apps for an AI-powered world. Every organization will have a constellation of agents ranging from simple prompt-and-response to fully autonomous. They will work on behalf of an individual, team or function to execute and orchestrate businesses process. Copilot is how you’ll interact with these agents, and they’ll do everything from accelerating lead generation and processing sales orders to automating your supply chain.
2. Scaling your teams with 10 new autonomous agents in Dynamics 365
New autonomous agents enable customers to move from legacy lines of business applications to AI-first business process. AI is today’s ROI and tomorrow’s competitive edge. These new agents are designed to help every sales, service, finance and supply chain team drive business value and are just the start. We will create many more agents in the coming year that will give customers the competitive advantage they need to future-proof their organization. Today, we’re introducing ten of these autonomous agents. Here are a few examples:
- Sales Qualification Agent: In a profession where time literally equals money, this agent enables sellers to focus their time on the highest priority sales opportunities while the agent researches leads, helps prioritize opportunities and guides customer outreach with personalized emails and responses.
- Supplier Communications Agent: This agent enables customers to optimize their supply chain and minimize costly disruptions by autonomously tracking supplier performance, detecting delays and responding accordingly — freeing procurement teams from time consuming manual monitoring and firefighting.
- Customer Intent and Customer Knowledge Management Agents: A business gets one chance to make a first impression, and these two agents are game changers for customer care teams facing high call volumes, talent shortages and heightened customer expectations. These agents work hand in hand with a customer service representative by learning how to resolve customer issues and autonomously adding knowledge-based articles to scale best practices across the care team.
