Applies to Product - Power Apps
What’s happening?
Users are unable to access certain Model Driven Apps (MDA) from the Power Apps mobile app, receiving an error message indicating that their sign-in was successful but does not meet the criteria to access the resource. This arises particularly when users attempt to log in from non-organizational networks.
Reason:
The underlying cause of this is related to the restrictions set by the organization's admin policies, which may include conditional access policies that limit access based on the device or location.
Resolution:
It is not possible to restrict access to specific MDAs for mobile devices natively within Power Apps. However, the following approaches could have been implemented that are restricting user access:
- Conditional Access Policies: Create a conditional access policy that applies to the Dataverse application. This policy can be configured to block access from mobile platforms while still allowing access from browsers.
- Permissions Modification: Modify permissions within Dataverse to limit access to specific applications, effectively restricting them from mobile access.
- Custom Security Roles: Consider creating custom security roles that allow or disallow mobile functions, keeping in mind that conflicting roles may cause issues.