Applies to Product - Microsoft Dataverse
What’s happening?
The system does not send a password reset email to users when they attempt to reset their password via the Power Pages (Portals).
Reason:
The mailbox configured to send the password reset emails is not activated or is in a "Not Run" status, preventing the emails from being sent.
Resolution:
- Open "Send Password Reset To Contact" process as shown below to find the configured mailbox.
- Verify the status of the mailbox configured to send password reset emails. If the status is "Not Run," the mailbox needs to be activated.
- If the user does not have the necessary permissions to activate the mailbox, they must seek approval from an administrator to enable and test the mailbox.
- As a temporary workaround, you may change the "From" address to another mailbox that is active and capable of sending emails.
- Confirm that the API is enabled to send emails for password resets.
- Test the password reset functionality after making the necessary changes to ensure that emails are being sent successfully.
Note: Make sure to check Authentication/Registration/ResetPasswordEnabled site settings, it should be set to True. Also, check Authentication/Registration/ResetPasswordRequiresConfirmedEmail site settings configuration which Enables or disables password reset for confirmed email addresses only. If enabled, unconfirmed email addresses can't be used to send password reset instructions. Default value is False.