Applies to Product – Dynamics 365 Finance
What’s happening?
Customers are experiencing issues with date and time formats in Dynamics 365, specifically when uploading journal entries or viewing workflow history submissions. The dates may change unexpectedly after publishing, and the format may not align with user expectations (e.g., MM/DD/YYYY vs. DD/MM/YYYY).
Reason:
The observed behavior is by design, particularly related to the options selected in the journal setup. If the "In connection with balance" option is selected, the date will update to the new date added for all transactions that are not balanced. If the "One voucher number only" option is selected, all transactions will share the same date, regardless of balance.
Resolution:
- Verify the setup in General Settings > Journal Setup > Journal Names to check the selected options.
- If the "In connection with balance" option is enabled, ensure that the credit and debit transactions are balanced to prevent date changes.
- If the "One voucher number only" option is selected, be aware that all transactions will use the same date entered, regardless of their individual balances.
- For issues related to the time format in workflow history submissions, further investigation is required as no specific resolution steps were provided in the case information.