Applies to Product – Dynamics 365 Finance
What’s happening?
The organization is reflecting as a customer instead of a partner in the Services (LCS).
Reason:
The organization may not be registered in the Partner Source Business Center, leading to the incorrect display in the Services (LCS).
Resolution:
- Confirm whether the organization is registered in the Partner Source Business Center.
- If not registered, guide the organization to register using the provided link.
- Ensure that the organization’s Business Account field is populated correctly.
- Request the LCS project ID and a screenshot to assist in troubleshooting.
- Follow up with the customer to confirm the status of the registration and any further actions needed.