Applies to Product - Microsoft Copilot Studio
What’s happening?
Email is being sent under the escalate topic, but the system keeps showing processing.
What’s happening?
Email is being sent under the escalate topic, but the system keeps showing processing.
Reason:
The customer was using the wrong connection action.
Resolution:
To resolve this, use the "Send an email" action under the Office 365 Outlook connector instead of sending an email with options.