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Applies to Product - Dynamics 365 Finance


What’s happening?
Prior to the GOLIVE phase, pre-scheduled jobs and system-related jobs were deleted unexpectedly.
 

Reason:
The deletion of the batch jobs was caused by the task: Batch###CleanUp under a specific batch job that ran at a designated time. If no status is selected during this process, it attempts to delete all batch jobs that were created 30 days prior.
 

Resolution:

  1. Confirm if a point-in-time restore (PITR) was performed from production to a sandbox environment at the specified timestamp.
  2. Run the batch job associated with the cleanup task to verify if it caused the deletion of the batch jobs.
  3. It is recommended to follow the guidelines provided in the link for generating batch jobs, as creating them through other methods may bypass necessary validation logic. Refer to the documentation on cleaning up the batch job table in Finance & Operations | Dynamics 365.
  4. If further assistance is needed for recovering deleted batch jobs, a separate ticket should be raised for investigation.