Applies to Product - Dynamics 365 Commerce
What’s happening?
Customers are encountering an error message stating, "Unable to resolve the registration process. Please try again or contact your system administrator," when attempting to access fiscal integration status.
Customers are encountering an error message stating, "Unable to resolve the registration process. Please try again or contact your system administrator," when attempting to access fiscal integration status.
Reason:
The error related to fiscal integration is caused by missing configurations for fiscal peripherals and fiscal registers, specifically the absence of a fiscal register or fiscal peripherals configured in the hardware profile.
The error related to fiscal integration is caused by missing configurations for fiscal peripherals and fiscal registers, specifically the absence of a fiscal register or fiscal peripherals configured in the hardware profile.
Resolution:
Ensure that all required configurations for fiscal peripherals and fiscal registers are completed. This includes creating connector functional profiles, creating connector technical profiles, and assigning entities of the fiscal registration process to POS profiles.
Refer to the documentation for Set up the fiscal integration for Commerce channels - Commerce | Dynamics 365 | Microsoft Learn to ensure all necessary steps are followed.
Ensure that all required configurations for fiscal peripherals and fiscal registers are completed. This includes creating connector functional profiles, creating connector technical profiles, and assigning entities of the fiscal registration process to POS profiles.
Refer to the documentation for Set up the fiscal integration for Commerce channels - Commerce | Dynamics 365 | Microsoft Learn to ensure all necessary steps are followed.