Applies to Product - Power Apps
What’s happening?
When users open the CMS link within the custom canvas application, a brief error message appears at the top of the screen. Although the message disappears automatically, users may also experience occasional slow performance while using the app.
Impact
This issue affects all users of the application and may disrupt the user experience due to delays or temporary errors.
Reason:
This is related to how the application connects to the CMS and underlying services. It may be caused by temporary performance limitations or configuration issues in the environment
Recommended Actions
To improve performance and reduce errors, please follow these steps:
- Ensure Sufficient Capacity
Confirm that the hosting environment has enough capacity to support the number of users. Increasing capacity can help improve responsiveness. - Enable Content Delivery Network (CDN)
Use a CDN to serve static content (such as images, scripts, and stylesheets) more efficiently, reducing load times. - Check Specific Pages
If the issue occurs on a specific page, review its setup. Remove or optimize any custom components or plugins that may be slowing it down. - Review Data Performance
Ensure that the data sources (such as Dataverse tables) are optimized for performance. Large or complex queries can slow down the app. - Run a Site Health Check
Use the built-in Site Checker tool to identify and resolve any configuration issues that may be affecting performance. - Restart the Portal
Restarting the portal can help clear temporary issues and refresh the environment. - Clear Server Cache (if needed)
If recent updates are not visible in the app, clearing the server-side cache may help. Note that automatic cache updates can take up to 15 minutes.